Refund & Cancellation Policy
Last updated: September 2026
Overview
RideAssist sells fixed-length blocks of app access (for example, 7, 30, or 90 days). This is a one-time payment per block, not an auto-renewing subscription — so there is never a recurring charge to cancel.
Access purchases are non-refundable
Once a payment is successfully processed and access is activated on your account, that purchase is non-refundable. Access to the automatic ride accept/decline service begins immediately on activation, so the service has already been delivered in full from that point — the same principle used by most digital access and subscription products.
Exceptions
We will issue a full refund or credit if:
- A payment was deducted but access was not activated on your account due to a technical error on our side
- You were charged more than once for the same access period (a duplicate payment)
- You were charged in error for a plan you did not select
How to request a refund
Contact us by email or WhatsApp within 7 days of the payment with your registered account email and the payment reference shown by Razorpay. We'll review and respond within 2 business days.
Delivery of the service
RideAssist is a digital service. There is nothing to ship: access is activated inside the app automatically within moments of a successful payment, for the exact period of the plan you bought. All prices are in Indian Rupees (INR).
Processing time
Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or payment provider.
Contact us
IKKA TECHNOLOGIESIKKA STYLES, Dahiya House, Gali no. 10,
Ajit Colony, Sunariya Road,
Rohtak, Haryana 124001, India
Email: admin@ikkatech.co.in
Phone / WhatsApp: +91 94670 74027